Major sandbox outage for VA Letter Generator API

Incident Report for VA APIs

Resolved

This incident has been resolved.
Posted May 01, 2026 - 18:26 EDT

Investigating

VA Letter Generator API in sandbox is affected by an unexpected issue, resulting in a major outage.

We’re working on this issue and will give updates as soon as they become available.
Posted May 01, 2026 - 16:59 EDT
This incident affected: Benefits Claims API - v1 (Production Environment), Benefits Claims API - v2 (Production Environment), and VA Letter Generator API (Sandbox Environment).